Covid Lockdown Shipping + Returns

COVID 19 UPDATE

With the store being shut down for in person, it is important now more than ever to support small businesses like ours. We are doing our best to move all our stock online, keep everything updated and to continue to bring in new inventory. This may take us a few days but we are hard at work.  

For local curbside pick up: Once your order is ready, we will send you an email with instructions for pick up. As of now, pick up days will be scheduled for: 

Tuesdays between 5-8 pm

Thursdays between 5-8pm

Saturdays between 10-1pm

Should you need to pick up your items sooner, please email info@communitygeneralstore.com and we will do our very best to accommodate you.  Once you get to the shop, give us a call at 1-431-276-5336 and we will run your order out to your car. 

For Winnipeg delivery: For 5$ on all orders over $50, we will be offering Winnipeg deliveries on SUNDAY only. We will be in touch with you before Sunday to let you know we are coming. If you are not able to be home, please let us know a safe spot to leave your order. Please note, we are not responsible for any orders that go missing. If you are not confident that you have a safe place for it, let us know. 

For Canada wide shipping: All shipping rates apply and we will be shipping products out twice weekly. 

Please be patient with us. We are doing our very best to accommodate the current situation and make sure that our products are accessible to you. We are a family ran business and want to do our best to flatten the curve as well so we will not be at the shop all the time. 

Do you use Sustainable Packing & Packaging?  

We are committed to upcycling boxes and packing supplies to ship your order in. The paper, plastic, bubble wrap that you may receive in your package is up cycled from vendors who cannot ship to us in a 100% zero waste manner or from neighbouring stores from whom we up-cycle their shipping “waste”.   You may get your box with another brands logo on it and now you know why! We hope you can reuse this as well, or simply ask that you recycle it in conjunction with your local recycling programs. 

How do you ship? 

All Canadian orders are shipped using Canada Post. We will provide a tracking number with each order via email, and should arrive to your mailbox within 1-7 business days (depending on your location). Your package will be insured up to $100 CAD and will have a $15 flat rate shipping fee*

*Free shipping on all orders over $150 in Canada.

Do you accept returns? 

We are conscious about the carbon emissions created by purchasing, return & exchanging and therefore we unfortunately do not accept returns or issue refunds.

Our goal with offering online shopping is to make sustainable products cross country available. However, if you do have an issue with your purchase, please reach out and and we will treat these requests on a case-by-case basis.  

What if my package is lost?

It is your responsibility to ensure we have the correct shipping address. You package will be insured up to $100 with Canada Post.